What to know when updating your Xfinity X1 TV Box. You can view our OTT streaming partner apps (such as Disney+ or Netflix) on most of our Xfinity X1 TV Boxes. If an X1 TV Box doesn't support an app, you'll be told how to order an updated one when you open the OTT app on X1. Learn more about exchanging your Xfinity X1 TV Box to watch OTT apps.To turn Power Saver on: Navigate to Settings > Device Settings > Power Preferences > Power Saver > ON. Once your TV Box is powered down, turn it back on by pressing any button on your remote control. Note: New X1 TV Box installations will default to Power Saver "On." How much energy can be saved with Power Saver?After sending me ANOTHER TV adapter vs a TV box I was told until they got 1 of the TV adapters back they couldn't send the correct thing, a TV box. I finally packed up the 2 TV adapters, 1 TV Box and Modem and had someone drive me to the closest Xfinity Store (about 45 minutes away-broken leg so couldn't drive myself).Unplug the TV cord for about 10 to 15 seconds then plug it back in. Note, that you can also restart the Box from the Help Menu on your remote control; To access the Help Menu, press the A button on your remote control, pressing OK will bring you to the Restart tile. Press OK again to select Restart, it might take a few seconds for the Xfinity ...Factory Reset the Xfinity Remote with a Setup Button. You can follow these steps to reset an XR11, XR2, or XR5 Remote, which has an inbuilt Setup button: Press and hold the Setup button. In about 5 seconds, the color of the LED on the remote will turn green from red. Press 9-8-1. You will see that the LED will blink twice in green color.Sep 26, 2022 ... if that doesn't fix it go into (voice command "device settings" and power and toggle off CEC HDMI. 5. 0 ...Secondary box not working. Looking for some help we have two cable boxes the main one in the living room and the secondary one in my room. We decided to move the main box down to the basement to our new tv room and it works but my box has no signal and I have to put the main box back in the living room for mine to work again.Restart your Xfinity Gateway with the Xfinity app. If you rent a gateway, you can use the Xfinity app and sign in using your Xfinity ID and password. In the Xfinity app: Locate the WiFi icon. Tap the Troubleshoot option. Select Restart your Gateway . The process takes about 12 minutes to complete.Then you’ll want to reset/clear your remote. If you have xr15 (no setup button in bottom left corner), hold down A and D till the light turns green then hit 981. The light will flash blue three times. Next, point at the cable box and then hold down “i” and “Xfinity” until three numbers appear.Click the "Direct Messaging" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message.About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...Note: A restart is different than a factory reset. A factory reset restores your Gateway to its original default settings, including your WiFi name and password. A factory reset requires using a small object, such as a paper clip or pin, to hold in the Reset button on the back of the Gateway for 30 seconds until all the LED lights power off. If ...Xfinity Voice Remote. You can control almost all aspects of your TV with the Xfinity Voice Remote. For a quick list of phrases you can use with your remote, see our voice command tips. X1 apps on your TV. Open Netflix, Amazon Prime Video, Hulu, NBC Universal's video service, Peacock, and much more — all through your TV using X1 apps ...To reset your cable box using the reset button, follow these steps: Locate the reset button on your Xfinity cable box. Using a small, pointed object like a paperclip or pin, press and hold the reset button for about 10 seconds. Release the reset button and wait for your cable box to restart.On the Settings menu, use the down arrow button to highlight Preferences. Then, press OK. On the Preferences menu, highlight General, and press OK. On the General Preferences menu, use the up and down arrows to highlight Default Guide View, and press OK. Use the up and down arrows to select your preferred Default Guide View, and press OK.If your remote has a Setup button: Turn on your TV. Press and hold Setup until the light at the top of the remote changes from red to green. Enter 9-9-1. The light should flash green twice. Keep pressing CH ^ until the TV turns off. Once the TV turns off, press Setup to lock in the code.Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon" (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Chat with Xfinity Assistant. Learn how to optimize your entertainment experience with X1, Stream TV, Xumo and Flex.How To Reprogram Your Comcast Cable Box In Seconds ; How To Reset Comcast Signal Effortlessly In Seconds ; How To Transfer Comcast Service To Another Person Effortlessly; Frequently Asked Questions What does the case mean on Xfinity? If your Xfinity TV box says “CASE”, it means that the box is not able to receive a working …Use the down arrow button to highlight Parental Control PIN. Press OK to select On. Enter a four-digit Locks PIN of your choosing. Re-enter the Locks PIN to confirm. Press the Exit key to go back to regular TV viewing. Note: If you forget your Locks PIN, see Manage X1 and Stream PIN Settings Online. Learn to turn parental controls on and off.Amazon will be your middleman so you'll never have to buy directly from Comcast directly again. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and i...Turn the TV on, and press and hold the 'Xfinity' and 'Mute' buttons on the remote together for 5 seconds (or until the remote light at the top changes from red to green). Enter the first 5-digit code listed for the TV manufacturer. As the code is entered, the remote light will blink on each digit.Scroll to the Xfinity ID & Password section and click Edit next to Password. Enter the new password and confirm it by entering it again. Then, click Save. Back to Top Change Your Xfinity Password Using the Xfinity My Account App. Sign in to the Xfinity My Account app on your mobile phone.Press the Setup button. Hold until the red LED at the top turns green. Press and hold the Xfinity button on the remote until the LED flashes green. You'll see on-screen pairing instructions. You might have to press it more than once in the case of XR2/XR5 remotes or if there is more than one set-top box within the range.The set-top box being offline. 3rd party equipment is offline or on wrong input (audio/video receiver, HDMI switch, dvd player, etc) The video connections between the TV Box and the television are connected incorrectly. The next step is to check if you are able to perform the following: "exit>exit>exit>720".May 7, 2020 ... Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately ...Restart from the Help menu. Press the A button on your remote control to access the Help menu. Press the OK button to select the Restart tile. Press the OK button again to select Restart. It may take a few moments for the TV Box to restart.Complete a Factory Reset on an Xfinity Flex Streaming TV Box. While Powering ON the device, press and hold the WPS button on the XiOne box for 10-15 seconds. The LED will change to amber. The Disaster Recovery Image will launch. The box will now update firmware and continue from there. This should cycle the equipment to perform the factory reset.Each Xfinity X1 TV Box has visible, forward-facing lights that behave differently depending on the status of the device. Learn what these lights mean on various X1 TV Box models. Note: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD, and XG2) only have one power light.1. Ensure the device is currently powered on. 2. Press the 'POWER' and 'MENU' buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select 'Restore Defaults' option. 4. Press 'OK' - this should cycle the equipment to perform a factory reset. 0.For the Xfinity remotes that don’t have the setup button, press and hold the A and D buttons, followed by pressing 9-8-1 to reset the remote. Resync vs Reset on the Xfinity Remote. An Xfinity remote can be synchronized with an Xfinity box to manage the TV from up to a distance of 50 feet.Navigate to Settings > Device Settings > Power Preferences > Power Saver > ON. · Once your TV Box is powered down, turn it back on by pressing any button on your...Netflix is introducing a new “Mystery Box” feature aimed at helping kids discover new movies and TV shows, the company announced on Thursday. The new feature, which is similar to a...If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. If you're still experiencing issues, contact us .Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. I no longer work for Comcast. My 1999 Samsung tv/vcr combo worked well with all the Comcast cable boxes, including the newest cable box, until about two weeks ago.I went back to the Xfinity store and swapped my box/ remote, but that did not fix it. Then I called the technical support and they did not know how to help me! They scheduled a visit by a field technician . But after searching Internet about how to fix a remote XR15 connection, I found that I had to reset my remotw.Power off your TV, unplug it from the wall, wait for a minute, and then plug it back in. Turn on the TV and try accessing Xfinity again. 2. Check your internet connection: Ensure that your smart TV is connected to a stable Wi-Fi network. Test the internet connection on other devices to rule out any connectivity issues.Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line.Keeping the stellar reviews of Comcast TV services in mind, I decided to avail their services a few months ago. ... How long does it take for a Comcast cable box to reset? In most cases, Comcast cable boxes should reset in about 15 minutes. However, in some cases, the program guide and other related services may take up to 45 minutes before ...In this video we will show you how to restart your Xfinity Wi-Fi router. A reset can fix most problems with your internet connection and is an easy way to ge...Method #1: Reboot via the Power Button. The first thing you can do when your Xfinity cable box is not working is to reboot it using its Power button. To do this, follow the steps below: Locate the Power button on your Xfinity cable box. Typically, it's located at the front of the device. With your cable box switched on, press and hold the ...Apparently you can stream all your channels via the Xfinity Roku or FireStick app while you wait for a tech if this doesn’t fix the issue. TV box reset procedure: Using the remote, Hold Pwr button 3 secs. Press OK (center button) Press right arrow, down arrow, then power. Then unplug/replug the box if stuck loading after reboot.In this video I am going to share steps to fix xfinity cable box not working.This way you can know How To fix Xfinity Cable Box Not Working?We are going to c...Yes, I'm a sceptic, and things are sounding sketchy to me here, but hey - I'm not the Xfinity expert in this relationship. So back to renting their Gateway. Installed exactly as it was from day one, and PRESTO, nothing changed. Same problem. Replaced TV Box with a new TV Box, replaced new Gateway another new Gateway, and PRESTO, nothing changed.The concern is not "accessibility / disability" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.The Xfinity remote should be paired to control your TV. Launch the Samsung Hub, select Source, highlight TV, press up and enter to Set Up TV. Follow the prompts and add/confirm all your devices. (NOTE: Running Setup TV does NOT perform a Factory Reset. It only resets the way your TV interacts with HDMI devices.Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.